returns & Refunds Policy

At Elior Vases, we take pride in offering high-quality home decor products. We strive for customer satisfaction, but due to the nature of our products and our Cash on Delivery (COD) policy, we have specific return and refund guidelines.

1. Return Policy

• Returns are only accepted for damaged or defective items received upon delivery.

• If you receive a damaged product, you must notify us within 48 hours of delivery by emailing [email protected] with the following details:

  • Order number
  • Photos of the damaged item from different angles
  • A brief description of the issue

• We do not accept returns for:

  • Change of mind or personal preference
  • Minor color or texture variations due to display settings
  • Damage caused after delivery

2. Refund Policy

• Refunds are issued only for damaged or defective items that qualify under our return policy.
• Once we receive your complaint and verify the issue, we will process the refund within 7 business days.

3. Exchange Policy

• We do not offer exchanges. If your item is damaged, you may request a refund and place a new order.

4. Cancellation Policy

• Orders cannot be canceled once they have been dispatched for delivery.

5. Contact Us

For any return or refund inquiries, please contact us at:
📧 [email protected]