At Elior Vases, we strive to deliver your home decor products efficiently and safely. Please read our shipping policy carefully before placing an order.
1. Shipping Locations
- We currently ship to select locations. Please confirm service availability in your area before placing an order.
- We do not ship internationally at this time.
2. Shipping Time & Delivery
- Order Processing Time: Orders are processed within 1-2 business days after confirmation.
- Delivery Time: Orders are typically delivered within 5-10 business days, depending on your location.
- Delivery times may vary due to unforeseen circumstances such as weather conditions, holidays, or courier delays.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before you confirm your order.
- We may offer free shipping on select orders or promotions.
4. Cash on Delivery (COD)
- We only offer Cash on Delivery (COD) as our payment method.
- Customers must be available to receive the order and make full payment upon delivery.
- If the customer refuses to accept the order without a valid reason, they may be restricted from placing future orders.
5. Delivery Attempt & Failure
- Our delivery partners will attempt to deliver your order at the provided address.
- If the first delivery attempt fails, a second attempt may be scheduled.
- If delivery fails after multiple attempts due to customer unavailability or incorrect address details, the order will be canceled.
6. Order Tracking
- Once your order is dispatched, you will receive an update via email or SMS with tracking details (if available).
7. Damaged or Missing Items
- If you receive a damaged or missing item, please notify us within 48 hours of delivery at [email protected] with photos and order details.
8. Contact Us
For any shipping-related inquiries, please reach out to us at:
📧 [email protected]